Cancellation:

  1. Your order can only be cancelled if the product has yet to be shipped. To cancel, please write to our customer support team at support@biowellness.in
  2. In such cases, the order will be cancelled, and the refund will be processed by us within 7 business days after the cancellation request is acknowledged.
  3. Orders cannot be cancelled once shipped.

Returns:

You can return your product within 5 days of delivery if the product has physical defects or in case of incorrect product been shipped.

  1. Physical defects.
  2. Wrong product delivered.
  3. Incomplete order / Missing products.

An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Returns will not be accepted if:

  1. Products are opened, used, or altered.
  2. Original packaging (cartons, labels, etc.) is missing.
  3. The return/replacement request is generated more than 5 days after the date of delivery.
  4. The damaged/missing product is reported after 5 days from the date of delivery.
  5. The product is being returned for a reason other than a manufacturing defect.

Process:

If you would like to return a product, let us know by emailing us at support@biowellness.in within 5 days of receiving the product.

Your email should contain:

  • Order ID
  • Name
  • Items you want to return
  • Reason for return
  • Please ensure to include images as proof in your email

We will investigate and review your return request within 48 working hours.

Return Pick-up:

  1. Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 1 to 3 days.
  2. If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner.

Refund Amount Timelines:

  1. If you made an online payment, we will refund the amount back to the original source within 7 working days of receiving the refund request from you.
  2. For COD orders, we will refund the amount to your bank account within 14 working days of receiving a refund request.

Need help?

Contact us at Support@biowellness.in for questions related to refunds and returns.